Returns & Refund Policy

Returns & Refund Policy
Last updated on: Nov 22,2024
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Order Process

Once you place an order, we work rather quickly. We will keep you updated on where your order is, from the time you submit it up until it is delivered to you.

  • You submit an order through our website.
  • You pick your products and pay for your order via the website.
  • Once we've received the payments we pack and send your order.
  • You receive your order in the mail.

If a product ordered is momentarily out of stock, we will let you know and work out the best solution for your needs.

Where can we deliver the package to?

We provide Canada,United States shipping.

What are the shipping times ?

Handling time On average, merchandise is produced and shipped from our facility 0-2 business days after purchase. Transit time Standard shipping/transit times apply (6-9 days), Total delivery time is 6-11 business days.

Shipping times are only estimates and unfortunately, cannot be guaranteed.

*Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase.

All Delivery Times Highly Depend On:
  • your location - the further you are from our warehouse , the longer it may take to receive your parcel
  • any other circumstances that may affect delivery times such as a pandemic, natural disasters etc.
Where can I find the tracking information for my order?

All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. In addition, you can also check the status of your order by filling in your order number and email address or phone number. 

If it has been more than 48 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

Returns
Within 30 Days - You must return your product within 30 days of the product being purchased: 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please Do Notsend your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank. 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at autoeh1@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email with eligible proof of photos at autoeh1@gmail.com and send your item to us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.